Privacy Policy | New Moon

Updated at 24-10-2024

This Privacy Policy describes how New Moon (the “Site”, “we”, “us”, or “our”), with offices in the US, UK, and Australia, collects, uses, and discloses your personal information when you visit, use our services, or interact with www.new-moon.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. This data helps us provide services, communicate with you, improve our offerings, and comply with legal obligations across our offices globally.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:
– Basic contact details including your name, address, phone number, and email.
– Company or supplier information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
– Customer support information such as messages or information shared with us.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, including device information, browser information, network connection, your IP address, and other interaction data.

How We Use Your Personal Information

We use your personal information to:
– Provide and improve the Services (e.g., fulfilling services, processing payments, maintaining your account).
– Communicate with you, including sending you marketing materials (with your consent) or service-related messages.
– Detect and prevent fraud, security breaches, or illegal activity.
– Provide customer support and manage our relationship with you.

Email Suppression

When you unsubscribe from our communications, we will suppress your email address to ensure no further communications are sent while maintaining necessary records. This allows us to maintain records and comply with legal obligations while respecting your privacy and preference.

Cookies

Like many websites, we use Cookies on our Site to enhance functionality, improve your experience, and for analytical purposes. You may opt to block or manage Cookies through your browser settings. However, doing so may affect the performance of our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties, including:
– Service providers for operational needs (e.g., payment processing, customer support, marketing).
– Business partners who assist us with advertising or promotion.
– Legal authorities, if required, to comply with applicable laws or to protect our rights.

Legal Compliance

We comply with data protection regulations in the US (CCPA), UK (GDPR), and Australia (Privacy Act), ensuring that your data is collected, processed, and stored lawfully and securely. You have rights regarding your data, including access, deletion, and correction.

International Data Transfers

Given our global operations, your personal information may be transferred to and processed in countries outside your own. We may transfer your data internationally, including to the US, UK, and Australia. We take steps to ensure that your data is protected in accordance with applicable laws, including data transfer mechanisms such as Standard Contractual Clauses.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from unauthorized access. However, no system is completely secure. We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to New Moon or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Your Rights and Choices

You may have the right to access, correct, delete, or transfer your personal information, depending on where you reside. You also have the right to opt out of marketing communications at any time.
Third-Party Websites and Links
Our Site may link to third-party websites that are not operated by us. We are not responsible for the privacy practices of third parties, and we recommend reviewing their privacy policies.

Updates

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about our privacy practices or would like to exercise your rights, please contact us at [email protected].